My 1st Gen Nano Replacement Experience
Last December I was puttering around looking for 1st gen Nano accessories I came across some rather troubling information. Apparently, the aged devices could possibly pose a fire hazard in rare instances. Suddenly, my first Apple purchase went from being a piece of hardware that I rarely used and had cast off to Babby to being that thing in the guest room that could possibly catch fire. So yeah, I was a bit concerned. But the good news was Apple was replacing the unit with a less combustible model and I just had to get my isht together and register for the program.
Before registering my unit, of course I had to go read a bunch more stuff and elevate my anxiety levels. If you have a 1st gen Nano and you’re about to embark on this process I strongly urge you to avoid any forum where people talk about their experiences. Too much conjecture and it’ll just get you all stressed out for NOTHING.
Here’s my experience:
- I registered the product on Apple’s website by entering the unit’s serial number and personal information.
- About six days later Apple sent a mailer via FedEx for me to return the defective unit (just the unit. you keep all the accessories).
- Service orders are open for 30 days and well…let’s just say I got it back to FedEx under the wire.
-Wait for 6 weeks. I sort of “let go” of the whole thing because my nano wasn’t my sole MP3 player and well, obsessively checking the status website wasn’t going to accelerate the process. Around the 5.5 week mark when I finally checked the status website and it said, “pending” THEN I contacted Apple and got great customer service and an exact date when my item would be shipped. I’ll admit I was a bit crispy because it did seem curious that my delivery date was scheduled for 48 hours after my call. But eh whatever.
- Package delivered via FedEx. Unit – silver 8gb – in a huge box (but not in Ipod Nano packaging). No accessories, no pretty sticker. Just the Nano and some warranty paperwork. My warranty is for year, but I’m told this varies for reasons that haven’t really been clarified.
I don’t really keep up with iPod upgrades; I have an iPod Video that is still chugging along and use my iPhone to listen to music at the gym or in the car. So I didn’t realize how small it was until it actually arrived. Things came full circle; once again I was puttering around the internet looking for Nano accessories. I settled on the iWatchz and stumbled across the exact model I wanted – ON SUPER SALE – at American Eagle. $7.50!!! Interestingly enough I’ve been wanting to start wearing a watch again, but didn’t know what kind I wanted, so this has solved issues beyond the combustible issue.
Now I totally want the green one or maybe the white one!